Check the status of my FOG order invoice
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All fields marked by an "*" must be filled in.

If you cannot remember your invoice number, you will need to log into your FIRESCOPE Document Ordering account in order to check the status of your invoice. Please be advised that there is often important information regarding your order located inside of the "Comments" section of your invoice. If after reviewing your invoice and the information below, you still have questions you can email us at: FIRESCOPEFog@caloes.ca.gov

Due to requirements/restrictions placed on us by Cal OES' Accounting office, we can only process orders (ie. charge credit cards or ship books) from the 1st day of each month through the 24th day of each month (Monday-Friday.)

Paid, Field Operation Guide orders are shipped on a first in, first out basis. Orders are shipped via UPS (no PO Box addresses, we will not use customer's UPS accounts) or US Postal Service only. Please order your guides early as we do not process "Rush Orders."

All sales are final. Returns will not be accepted.
All orders that are not paid for within 30 days are subject to deletion from the system.
Credit Card Payments: Your invoice must be pre-paid by Visa/MasterCard prior to your books being shipped. Please provide us with your credit card information as soon as possible (Fax: 951-784-3026) after placing your order. For credit card purchases, we must have the 3 digit security code found on the backside of the card in order to process your purchase. Due to a high number of non payers, orders to be paid for by credit card are subject to deletion after 14 days.
Purchase Order Payments: We must receive a copy of your Purchase order via standard mail, email or FAX before your books can be shipped. Please DO NOT generate or send your purchase order order until after your invoice has been updated by Cal OES staff to include shipping and applicable CA sales tax costs. We will not ship additional customer orders to be paid for by purchase orders until previous document orders have been paid in full.
Check or Money Order Payments: We must receive your check or money order before your books can be shipped. Make payment to Cal OES FIRESCOPE and mail to Cal OES, FIRESCOPE, 2524 Mulberry Street, Riverside, CA 92501-2200. Please DO NOT generate or send your check or money order until after your invoice has been updated by Cal OES staff to include shipping and applicable CA sales tax costs.
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